Exchange and Return Policy
We take pride in the costumes we sell. It is important to us that you are satisfied with your order. We have a customer friendly Exchange and Return Policy to help your studio get the best costumes for your dancers.
Returns: Returns can only be made in the event there is a defect. If you feel there is a defect in your order please contact us by email at email@example.com or by phone at 403-917-1095. In the event of a defect a credit will be issued.
Clearance & Custom costumes are final sale.
Unworn Classwear can be exchanged for other sizes, colours or designs.
Exchanges: If a costume does not fit it may be exchanged for a new costume of the same style given the costume is unused and in its original condition and packaging. Exchanges can be made within 30 days of delivery. Any new costumes exchanged that are not in-stock will be sent based on the out-of-stock ship date listed on the homepage.
There are 3 steps you must take for a size exchange.
1) Contact us to discuss the costume(s) exchanged.
2) Receive your return number.
3) Send us the exchanged costumes. Make sure you use a trackable courier service and to provide us with the tracking number. Our returns address is
Once received we will inspect the costume to ensure it is unused and in its original condition and packaging. Depending on where you live, the time it takes for your exchanged costumes to reach you may vary. There are no charges for size exchanges but the customer is responsible for paying the postage fee to send us their exchanged costumes.
Returns and Exchanges cannot be made on customized costumes.
Cancellations: Once an order is in production, cancellations cannot be made. Please contact us for more information on cancellations.
Updated COVID-19 Policy:
During Covid we updated our return and exchange policy. While times remain uncertain the policy change will remain in effect.
Unworn costumes due to cancelled performances can be returned for credit for up to one full dance season.
Unworn size exchanges for this season and the previous season can be exchanged for up to one full dance season.
If you have ordered your costumes and they have not yet shipped and you need to cancel your order due to Covid-19, you can cancel your order and a receive a credit. This credit can be used for future orders on costumes.
All credits will never expire.
We strive to have the best customer service in the business. We will work with you as best we can do help get your dancers the right costumes with the right fit.